We operate with the highest ethical principles. Not surprisingly, we attract clients who are similar. The only kinds of claims we take on are legitimate.
We value our reputation too much to inflate or exaggerate any claim, or to let our company be used to this end. We advance claims in light of the facts of the case, and seek tax refunds to the fullest extent allowable by law.
We meet with our clients in person. Our clients promise us in writing that the information they give us is full and complete.
How close is your relationship with doctors?
We have an “arm’s length” relationship with doctors, one characterized by professionalism and mutual respect.
We have no staff doctors, no doctors who are relatives, and no doctors to whom we regularly refer clients who don’t already have a doctor.
We are unaware of any doctor, having certified a DTC form for a client, who has or had issues relating to their right to practice medicine.
We offer to pay the doctors a reasonable amount for completing the forms. They are unable to bill the province for such services, and we recognize they have a right to be paid for this work.
Be honourable in character
Accept and achieve only excellence
Be accountable daily
Make no excuses
Do you tell doctors what to write on the DTC forms?
We do not demand that doctors complete the DTC certificate in a certain way.
We do however suggest to them how they might complete the form for a particular client. This is, in our view, entirely appropriate.
Why do you suggest what the doctors write on the DTC forms?
Doctors are experts in medical matters. We are experts in the Disability Tax Credit, as well as the related forms, with their unique wording and definitions.
While many doctors are familiar with the DTC forms, a surprising number of mistakes, oversights and misunderstandings do occur. We see it all the time. They can be fatal to a client’s claim, or at the least, they can unfairly restrict it.
We work to minimize those problems. We understand the client’s situation because we conduct a lengthy intake interview of each one.
We advocate for our clients. Many people are understandably reluctant to deal with their doctor in this area. We are our client’s mouthpiece.
We do all we can to ensure that their medical history, to the extent it relates to the DTC claim, is accurately and fully before the doctor when the doctor is completing the DTC certificate.
Doctors are busy people. We hope our suggestions make their lives easier.
What is your commission?
Our commission is 30% of the amount of the tax refund.
Is your 30% commission fair?
We believe it is fair. To start, it is a “contingency fee”, which means our getting paid for our work is contingent on the client obtaining a refund.
We carry all of the risk of a claim not being accepted.
The commission does not simply go into one pocket. Out of that amount, we have considerable expenses. We have to pay the independent contractor, who initially deals with the client and who handles the medical part of the file. We also have office expenses, salaries for administrative staff, and finally, the services of our own accountant.
The claims we see involve tax re-assessments going back as far as 10 years. They can be quite complex, from a tax perspective.
Arguably, our commission is not much different from what others (e.g. personal injury lawyers) may charge for taking on work with a good chance, but no guarantee, of success.
Don’t accountants provide this service at a fraction of the cost?
Accountants will give advice about the DTC. They may even help someone start the DTC process by providing the relevant form and instructing him or her to see a doctor. However, they do not typically offer the services we do.
Accountants generally do not take an extensive medical history in relation to a taxpayer’s DTC claim. Nor do accountants work closely with the doctors to ensure the claim contains the fullest, most accurate and most effective information.
We believe our value lies in three areas: (1) the keen interest we take in our client’s case; (2) our intimate and thorough understanding of their history; and (3) our willingness to work, and sometimes to engage with, h3-minded physicians or CRA personnel.
Does this system take advantage of disabled people?
Recent news items imply that firms helping disabled persons with their DTC claims are taking unfair advantage of a population that cannot take care of or protect themselves.
In our view, this kind of blanket statement is not only horribly paternalistic and insulting to disabled people, it is inaccurate.
Persons challenged by a physical disability, usually, are perfectly capable of taking care of their own business and personal affairs.
Persons with a mental impairment of some kind (dementia, for instance) may well have less ability to take care of themselves. In appropriate situations, we insist on dealing with the person’s representative, such as someone to whom the client has given a power of attorney.
We only take on clients who are of sound mind and who consent to be represented. They have read the terms of the agreement, and are free to continue with us or not, as they choose.
It is always open to people to do the claims themselves.
Transparency is important to us, so we have created this document to share with you. If you have additional questions, or would like further clarification on any of these points, please contact us at your convenience.
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